In this first of a three-part series of case studies, we look at real-life examples of how ContinuitySA helped organisations build the business resilience to overcome disaster.
Our first case study concerns a long-standing client, a large multinational with a local head office and several facilities around the country. While ContinuitySA had been providing it with IT disaster recovery, work-area recovery and backup services for a decade, the company had always taken care of its own business continuity and resilience strategy.
Luckily, a new risk manager commissioned a review of the business continuity management (BCM) plan. We facilitated a workshop with the executive team to bring them up to date with the latest thinking on business continuity management in order to help identify shortcomings in the existing strategy.
It became immediately apparent that the existing BCM plan did not cover all the company’s facilities, and focused on disasters relating to IT and the head office. Key business continuity issues, including human resources, equipment, utilities and the external supply chain, as well as the company’s manufacturing/ storage sites, were not considered.
Other issues also surfaced.
Having helped improve the BCM plan and integrate it into the risk management plan, we helped the company run a crisis simulation. It proved to be very helpful in pinpointing problems. And, as sometimes happens in real life, a real crisis soon occurred that necessitated the relocation of the head office to the ContinuitySA data centre for an extended period. Thanks to the simulation, the transition went smoothly—and, needless to say, this is one client whose commitment to managing and improving its BCM continuously is confirmed.