Solutions Architect

JOB SPECIFICATION

JOB TITLE: Solutions Architect

REPORTING TO: GM: Services

UNIT/GROUP: Services

OVERALL PURPOSE OF JOB:

To provide pre-sales support, including solutions design and pricing compilation, and post-sales support relating to solution implementation, with a focus on complete recovery solutions.

MAIN RESPONSIBILITIES/TASKS:

Product and Service Champion:

  • Recommend technological strategies based on industry trends
  • Develop mature products and services to take to market
  • Recommend and manage relationships with selected technology partners
  • Work towards achieving product and service related revenue and profitability targets
  • Develop pre-sales, sales, implementation and operational content and collateral

Pre-Sales Support & Solution Design:

  • Design Disaster Recovery and ICT Service Continuity solutions across most IT architectures
  • Assess existing infrastructures and recommend the most relevant recovery solutions
  • Undertake research to identify suitable technology compatible with client’s recovery needs
  • Assist sales staff to compile technical proposals and tenders
  • Provide pre-sales technical assistance to the sales staff
  • Assist with Solutions Design for DRS CDO opportunities
  • Maintain current and accurate capacity planning tools
  • Train sales staff to handle common pre-sales queries with clients and prospects
  • Provide training to staff on services offerings
  • Perform research functions regarding new technology
  • Perform investigations on behalf of sales staff and client solutions managers regarding system and technology solutions
  • Compile monthly capacity, Contract Change and progress reports
  • Accompany sales and service management staff to client meetings and tender briefings when required to gather information relating to new opportunities
  • Create technical solution diagrams
  • Present technical solutions to prospective clients
  • Identify specialized pre-sales requirements across the range of services and involve relevant specialists

Pricing:

  • Understand and provide input into pricing tools used to generate quotations
  • Liaise with vendors, obtain and evaluate equipment quotations
  • Vendor Negotiation and relationship management
  • Assist sales staff to compile client quotations and technical proposals
  • Wherever possible, train sales staff to compile their own pricing
  • Compile solution pricing in compliance with company policies

Post-Sales Support:

  • Manage Contract Changes and ensure that actions are successfully completed, and new clients are efficiently and expediently handed over to operations for delivery of services
  • Compile Capital Expenditure requests, place orders with suppliers, update stakeholders with the status of equipment deliveries and coordinate equipment installations
  • Manage supplier relationships and manage warranty claims
  • Liaise with operations staff to ensure most suitable solutions are implemented for clients and that the proposed solution is fully understood
  • Assist in compiling project scope when implementations warrant a full scale project
  • Manage and contribute to implementation projects as required
  • Create, alter and maintain AutoCAD floor plans
  • Accompany service management staff to client meetings when required to resolve service issues

CONTACTS:

  • Internal: ContinuitySA’s employees and contractors
  • External: Clients, Service Partners and Technology Vendors

OTHER FEATURES OF THE JOB

  • Own transport and valid drivers license
  • Flexibility to work after normal working hours
  • Weekend work may be required based on client tests / invocations / projects
  • Willingness to travel to other sites and throughout Africa
  • Good work ethics

KNOWLEDGE, SKILLS and COMPETENCIES:

  • A broad base of computer literacy and IT industry knowledge
  • Experience in a technical support role within a service provider environment
  • Experience in a wide variety of Hardware platforms
  • Solid understanding of Storage and Networking Topologies
  • Working knowledge of Microsoft Office products, particularly Excel, Visio, Word and Outlook
  • Good knowledge of AutoCAD, ability to create, alter and maintain floor plan diagrams
  • Understanding of Disaster Recovery and Business Continuity concepts
  • Experience in backup and recovery best practice and solutions design
  • Knowledge of general financial practices and principles
  • Good knowledge of project management practices and principles
  • Knowledge of backup and archiving technology
  • A good understanding of High-Availability, Server Replication, Backup and Data Archiving principles, technologies and solutions
  • A good understanding of WAN and LAN technologies and concepts
  • Strong administrative capability

MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:

  • Tertiary education, preferably a technical or business degree or diploma, or a minimum of eight (8) years in an ICT related industry
  • ITIL qualification or similar change management standards
  • Good technical knowledge on systems, over a broad based of platforms and technologies

OPTIONAL ADDITIONAL EDUCATION, QUALIFICATIONS, EXPERIENCE BY INCUMBENT:

  • Certification or statutory membership with the BCI
  • Additional qualifications towards technical degrees
  • Project Management certifications
  • Backup & Recovery Technology certifications
  • Virtualization certification

CANDIDATE PROFILE and ABILITIES:

  • Good interpersonal skills
  • Good active listening skills
  • Good organisational and time management skills
  • Good mathematical and diagrammatic logic skills.
  • Excellent systems analysis and design skills
  • Excellent ability for identifying client needs and documenting these
  • Good systems engineering competency and ability to see the “big picture” of total requirements
  • Good ability to keep track of several activities
  • Good ability to understand technical drawings
  • Lateral thinker
  • Possess an aptitude for sales support
  • Ability to perform unsupervised
  • Ability to communicate on a senior level to Executives as well as a technical audience
  • Strong verbal, written and communication skills
  • Attention to detail
  • Ability to work under pressure
  • Delivering results in a fast paced, deadline driven environment
  • Professional and presentable

How to Apply

All CV’s to be submitted to HR by close of business on the 30 November 2019.

Download the job specification here or apply now.