2020 has seen more people speaking of “resilience” than ever before. While some organisations are well underway on their resilience...
Lockdown lessons to build resilience into your call centre
Sep 07,2020September 7, 2020
Don’t waste this opportunity to build resilience into your call centre operations—this won’t be the last crisis we face. By...
Collaboration is key to resilience
Jun 10,2020June 10, 2020
When disaster strikes, collaboration is vital in helping to activate an effective response and recovery. By Movashan Moodley, Senior Consultant:...
Lessons for Resilience Professionals
Jun 04,2020June 4, 2020
Of the many lessons we have to learn from the current emergency, perhaps the most crucial one is to ensure...
Build Resilience into your business
May 18,2020May 18, 2020
The crisis is far from over, but building resilience into your business is now more important than ever The world...