When it comes to business continuity management and business resilience, time and money spent on consulting can spell the difference between recovering from a disaster and going out of business.
By Steven King, Business Development Manager at ContinuitySA
In my experience, when many organisations think about business continuity management, they think of IT disaster recovery (IT DR) and work-area recovery. Of course, these are both important elements of business continuity management, but they are far from the whole story. The danger is that if one does not see them within the context of a full business continuity strategy, they will be suboptimal in design, and thus ineffective.
The real problem here is that organisations simply don’t have all the information they need to design the right IT DR, or work-area recovery solutions. All too often, they rely on what was done in the past but, as we all know, business has changed enormously in the past two decades. The pace of change is accelerating. What was acceptable or workable 10 years ago, or two years ago, is unlikely to pass muster now.
For example, an organisation might opt for syndicated seats within a work-area recovery facility in order to save costs, only to discover that in fact a smaller number of dedicated seats is what was required. Or the IT DR is designed to recover the systems within 24 hours whereas the business can now only tolerate a downtime of 12 hours.
Consulting with the Advisory division of a business continuity service provider can help organisations avoid these pitfalls. To be sure, there is a cost involved, but it should be regarded as a long-term investment in the company’s resilience. The Advisory team will undertake a series of interviews with all stakeholders—the business (operations), the C-suite (strategy) and IT (the business enabler) — to identify what the critical business processes and systems are, how they can be recovered and what the downtime tolerances are. All too often, these three arms of the business are misaligned.
Such a consulting engagement will produce an in-depth report that covers the business continuity risk profile of the organisation as a whole, and has its outcome a business continuity plan/plans that is on point and that, critically, will work.
Contact us to learn more about how advisory can take your business continuity from good to great.