It is people who make the difference in the business continuity and resilience industry and the entry of capable, motivated and ambitious individuals charts the future of the profession. Movashan Moodley is a deserving winner of the Business Continuity Institute’s Newcomer of the Year category for Africa, having rapidly established himself as a highly competent member of the team since joining ContinuitySA in 2017 as an intern. Within just five months, Mr Moodley was promoted Read More
At this year’s Africa awards ceremony hosted by the BCI SADC chapter on 21 September 2018, ContinuitySA CEO Michael Davies was named Continuity and Resilience Industry Personality of Year, while Movashan Moodley scooped the award for Newcomer of the Year. The Business Continuity Institute (BCI) is the leading global membership and certifying organisation for business continuity and resilience professionals. It hosts an annual awards programme to recognise those individuals, teams and companies that lead the Read More
BCM Value

September 20, 2018

What’s the value?

When deciding whether to insource or outsource business continuity management, many organisations let cost guide the discussion. Cost is important, but the real criterion should be value. By Michael Davies, CEO, ContinuitySA Once a company decides it needs to take business continuity and resilience seriously, it becomes necessary to consider whether to insource or outsource the capability. A particular sticking point is the recovery facility to which staff can move if the primary site becomes Read More
Net Promoter Score
Our Net Promoter Score of 52 percent shows that our ongoing commitment to customer service is building a loyal client base and developing long-term relationships. The Net Promoter Score (NPS) has become a commonly used measure of how a company’s customers see it and, crucially, how strongly they would recommend its services to others. These “promoters” are the loyal bedrock on which companies rely for growth. Developed by Bain & Company, the NPS offers a Read More
Organisational Resilience
In today’s volatile, uncertain world, only a resilient organisation can deal with both incremental and sudden changes or disruptions. By Philippa Chappell, Manager: Advisory Services, ContinuitySA Most organisations are starting to understand the need for organisational resilience and that it is made up of three components: anticipate, adapt and respond. However, few understand fully the importance of integrating them in order to achieve the best results—or how to drive the collaboration this entails. Each of Read More