Forced virtualisation in the wake of the COVID-19 lockdowns may turn out to be more than a temporary inconvenience. By...
How to enhance business resilience
Sep 21,2020September 21, 2020
2020 has seen more people speaking of “resilience” than ever before. While some organisations are well underway on their resilience...
The hybrid future of work
Sep 17,2020September 17, 2020
A recent survey by ContinuitySA reveals how South African organisations responded to the challenges of lockdown—and what future working strategies...
Spotlight on Business Continuity
Sep 09,2020September 9, 2020
The Covid-19 crisis has certainly put the spotlight on business continuity. While lockdowns and other imposed restrictions forced certain sectors...
Lockdown lessons to build resilience into your call centre
Sep 07,2020September 7, 2020
Don’t waste this opportunity to build resilience into your call centre operations—this won’t be the last crisis we face. By...