Cloud Services Technical Specialist

Cloud Services Technical Specialist

JOB SPECIFICATION

JOB TITLE: Cloud Services Technical Specialist

REPORTING TO: Bradley Janse van Rensburg

UNIT/GROUP: Cloud Services

OVERALL PURPOSE OF JOB:

The Technical Specialist will be responsible for technical support services related to Server Replication and Backup & Recovery Services.

MAIN RESPONSIBILITIES/TASKS:

  • Shall participate in disaster recovery testing and invocations;
  • Installation, configuration and maintenance of various availability offerings (Server replication, Backup and Hosting Services);
  • Monitoring and reporting on the various technologies;
  • Completion and maintenance of relevant documentation relating to client tests and technical documents;
  • Attend client meetings.

CONTACTS:

  • Internal: ContinuitySA’s employees and contractors.
  • External: Clients, Service Partners and Technology Vendors.

OTHER REQUIREMENTS OF THE POSITION

  • Own transport and valid driving license;
  • Flexibility to work after hours when required;
  • One weekly standby as per standby roster;
  • Weekend work may be required based on client tests / invocations / projects;
  • Willingness to travel to other sites and offices in South Africa and other countries in Africa;
  • Individual will be required to travel to client sites and present to clients;
  • Individual will be expected to attend regular technology training within the group and technology partners;
  • Required to assist the sales team in pre-sales engagements with clients;
  • Must be willing to study and certify in relevant technologies;
  • Exposure to a wide variety of technologies and business processes which the individual will be expected to become familiar with;
  • Position is based at Growth Point Park, Midrand.

KNOWLEDGE, SKILLS and COMPETENCIES:

  • A broad base of computer literacy and ICT industry knowledge;
  • Experience in a wide variety of Hardware and Software platforms;
  • An understanding of Disaster Recovery and Business Continuity concepts;
  • Advanced technical trouble shooting and problem solving skills;
  • Working knowledge of LAN/WAN infrastructures;
  • Microsoft Server 2003 / 2008 / 2012 Operating Systems;
  • Active directory, DHCP and DNS;
  • Deep knowledge of virtualization technologies;
  • VMWare ESXi, VCenter, HyperV experience;
  • EMC backup technologies (Veeam, Avamar & Data Domain, Recovery Point);
  • Server replication technologies (PlateSpin, Veeam, Double Take etc.);
  • Storage arrays – EMC, IBM etc.
  • Knowledge of backup software (Veeam, Backup Exec, Networker);
  • Networking – HP & Cisco switches;
  • Dell server hardware management (DRAC);
  • Fibre fabric switching (Brocade etc.);
  • Technical report writing and report interpretation.

MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:

  • Matric Certification;
  • A minimum 5 years’ experience in the relevant field;
  • MCITP/ MCSE.

OPTIONAL ADDITIONAL EDUCATION, QUALIFICATIONS, EXPERIENCE BY INCUMBENT:

  • EMC certification;
  • VMWare certification;
  • Veeam certification;
  • Double Take certification;
  • Other relevant ICT qualifications.

CANDIDATE PROFILE and ABILITIES:

  • A passion for client service excellence;
  • Good inter-personal skills;
  • Good active listening skills;
  • Good work ethics;
  • Good organisational and time management skills;
  • Excellent analytical and troubleshooting ability;
  • Ability to understand complex concepts and is willing to continually learn;
  • Ability to keep track of several activities simultaneously;
  • Ability to perform unsupervised;
  • Ability to work under strict time pressures and extended hours;
  • Experience working with a close team of specialists;
  • Ability to communicate on all levels from management to a technical audience;
  • Oral and written proficiency in English is essential;
  • Must be able to perform under pressure;
  • Ability to articulate technical solutions to clients and within CSA;
  • Professional and presentable.

How to Apply

All CV’s to be submitted to HR by close of business on the 31st October 2017

Download the job specification here or apply now.